General Terms and Conditions

General terms and conditions for Responsestudios services.

Last updated: February 2026

1. Identity of the service provider

Responsestudios BV Koninklijke Baan 28 B305 8420 De Haan, Belgium VAT BE0885.912.876 Email: hello@responsestudios.com

2. Scope

These general terms and conditions apply to all proposals, agreements, and services provided by Responsestudios BV (“Responsestudios”, “we”, “us”) to the client (“you”, “the client”). By signing a proposal or starting a collaboration, you accept these terms.

Specific terms in individual agreements take precedence over these general terms where they conflict.

3. Services

Responsestudios provides AI-powered marketing setup design, build, and operation services. This includes, but is not limited to:

  • Setup builds (one-time projects)
  • Content Sprints
  • Monthly retainers for ongoing setup operation
  • Training and Q&A sessions

The exact scope, deliverables, and pricing are defined in individual proposals.

4. Proposals and agreements

Proposals are valid for 30 days unless otherwise stated. A collaboration starts when both parties sign the proposal, or when the client provides written (including email) confirmation to proceed.

5. Pricing and payment

All prices are quoted in euros and are exclusive of VAT unless stated otherwise.

Invoicing:

  • Setup builds: 50% upfront, 50% upon completion
  • Content Sprints: Invoiced in full at the start
  • Monthly retainers: Invoiced at the end of each month

Payment terms: Invoices are due within 14 days of the invoice date.

Late payment: In case of late payment, we reserve the right to:

  • Charge interest at 10% per year on the outstanding amount
  • Charge a fixed compensation of 10% of the outstanding amount, with a minimum of €150
  • Suspend services until payment is received

6. Duration and termination

Setup builds and Content Sprints are one-time projects with a fixed scope and duration as described in the proposal.

Monthly retainers:

  • Except for the Content Sprint, a minimum commitment of 6 months applies
  • After the initial 6 months, the agreement continues on a month-to-month basis
  • Either party can terminate with 1 month written notice after the initial period
  • Notice must be given by email to the other party

Early termination: If the client terminates a retainer before the end of the 6-month period, the remaining months are due in full.

7. Delivery and deadlines

We make reasonable efforts to meet agreed timelines. Delivery dates are indicative unless explicitly confirmed as fixed deadlines in writing.

Delays caused by the client (late feedback, missing assets, unavailability) extend delivery timelines proportionally. We are not liable for consequences of such delays.

8. Client responsibilities

The client is responsible for:

  • Providing timely feedback and approvals
  • Supplying brand assets, access credentials, and other materials needed for the project
  • Reviewing and approving deliverables before publication or distribution
  • Ensuring that materials provided to us do not infringe third-party rights

9. Intellectual property

Our work for you: All deliverables (content, templates, workflows, strategies) become the client’s property upon full payment. This includes marketing content, setup configurations, and documentation.

Our tools and methods: General methodologies, tools, frameworks, and know-how that Responsestudios uses across clients remain our intellectual property. We retain the right to use similar approaches for other clients.

AI-generated content: Content generated using AI tools is delivered as-is. The client is responsible for reviewing, approving, and publishing AI-generated content. We provide quality control, but the client holds final responsibility for published content.

Website and brand content: Content on the Responsestudios website, including text, visuals, and code, is owned by Responsestudios BV unless otherwise stated. You may not reproduce, distribute, or modify our content without written permission.

10. Confidentiality

Both parties agree to keep confidential information received during the collaboration private. This includes business strategies, client lists, pricing, internal processes, and any information marked as confidential.

This obligation continues for 2 years after the end of the collaboration.

11. Data processing and GDPR

Depending on the nature of the services, Responsestudios may process personal data on behalf of the client. When this is the case, a separate data processing agreement (DPA) will be drafted and reviewed with an external data protection advisor to ensure full GDPR compliance.

The need for such clauses will be assessed on a per-project basis during the scoping phase.

12. Liability

Responsestudios provides its services with professional care. Our liability is limited to:

  • Direct damages only, up to the total amount invoiced in the 6 months preceding the claim
  • We are not liable for indirect damages, lost profits, reputational damage, or loss of data
  • We are not liable for consequences arising from AI-generated content that was approved by the client
  • We are not liable for the performance of third-party tools and platforms used in service delivery

Force majeure: Neither party is liable for delays or non-performance caused by circumstances beyond reasonable control, including but not limited to outages of third-party services, internet disruptions, or government actions.

13. Portfolio and references

Unless agreed otherwise, Responsestudios may mention the client’s name and a general description of the work in our portfolio, case studies, and commercial communications. No confidential details will be shared without prior written approval.

14. Modifications to these terms

We may update these general terms and conditions. Changes apply to new agreements and renewals, not to ongoing projects or active retainer periods. The current version is always available on our website.

15. Governing law and disputes

These terms are governed by Belgian law. In case of a dispute, both parties commit to seeking an amicable resolution first. If no resolution is reached, the competent courts of Belgium have exclusive jurisdiction.

Contact

For questions about these terms: